---
title: Why Is My 3D Virtual Tour Not Working?
description: Is your Matterport 3D tour not working? Learn why hosting may have expired, how archived tours can be reactivated, and how to get help.
---

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# Why Is My 3D Virtual Tour Not Working?

## If your Odyssey3D Matterport 3D Virtual Tour has stopped working, isn't loading, or is showing an error message, your hosting period may have expired.

### Why would my 3D tour stop working?

Matterport tours require active online hosting. Odyssey3D provides complimentary hosting for:

- **Residential tours:** 3 months.
- **Commercial tours:** 12 months.

Once the complimentary hosting period expires, your tour is archived unless you've arranged to extend its hosting.

When a tour is archived, its link will no longer display the interactive 3D tour.

### How can I get my 3D tour working again?

Good news! Archived Matterport tours can be reactivated for an additional fee. To request reactivation:

1. Email [**support@odyssey3d.ca**](mailto:support@odyssey3d.ca).
2. Include the property address associated with your 3D Virtual Tour.
3. Let us know that your tour link is no longer working.

Our team will check whether your tour has been archived and provide the available reactivation options and pricing.

### What if my hosting hasn't expired?

If your hosting is still active, your tour may not be loading for another reason.

Please send our support team your property address, the tour link, and any error message you're seeing so we can investigate.

### Want to learn more about Matterport hosting?

Visit our [3D Virtual Tour Hosting Guide](https://info.odyssey3d.ca/how-long-is-the-3d-virtual-tour-hosted-for?hsLang=en) for information about complimentary hosting periods, extensions, and reactivation.

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