Bookings can be re-scheduled or cancelled up to one business day prior - otherwise a fee may apply.
You have the flexibility to reschedule or cancel your shoot without any fees until 6PM on the business day before your appointment. You can cancel your booking by phone or email.
If you cancel with less than a day's notice, a $25 fee may apply. For same day cancellations, a $100 fee will be charged.
With short-notice cancellations, our photographers miss out on other opportunities to work and earn. We want to be fair and make sure they're compensated for their committed availability and preparations - we hope you can understand!
Additionally, if the property isn't ready and our photographer has to wait, there's a fee of $100 per hour for their wait time.
We understand that unexpected situations happen, and we'll do our best to be flexible. Reach out to us if you have any questions or need assistance. We're here to help 😊